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FAQ-Delivery

USA Shipping &Handling Charge

50 US States :$50 or more order : Free USPS First class USA (2 to 8 Business Days)

                          $49 or less order:       $8 USPS First class USA (2 to 8 Business Days)

 International

Australia              : Flat $33 DHL Express Worldwide (3 to 7 Business Days)

Canada                : Flat $25 DHL Express Worldwide (2 to 5 Business Days)

Germany              : Flat $31 DHL Express Worldwide (2 to 5 Business Days)

Netherlands        : Flat $31DHL Express Worldwide (2 to 5 Business Days)

New Zealand       : Flat $33 DHL Express Worldwide (2 to 5 Business Days)

United Kingdom : Flat $31 DHL Express Worldwide (2 to 5 Business Days)

All Others             : Flat $48 DHL Express Worldwide (3 to 7 Business Days) or USPS Priority International (6 to 14 Business Days ) depends on the Country and DHL route.                                       

We can also use USPS mail service for shipping at same rate as above, which has a far less chance of custom duty but ​​we can't guarantee though.​
​It may apply to all other international shipping too.
But we still prefer the DHL service because it has faster delivery and an accurate tracking information by time line for the package.
Please leave a comment at the end of the order for a special request.
Also, we may change the DHL delivery to USPS without notice if the delivery address is not in DHLs route which is 3 times more expensive than their route or certain country.
Usually, USPS international service take 6 to 14 days to deliver the package.
Please note that you paid us for the frame and shipping only(insurance if you ask), not the Custom duty because there is no way to predict if you get charged.

DELIVERY

Specsandlens.com is not responsible for any damages or lost packages after shipped out the package unless insured. specsandlens.com is not responsible for package clearance or any customs-related issues. Deliveries will be as soon as possible to the address on your order and are "best effort" based. Subject to delays outside our control, the overall delivery period will not exceed 10 days.

Duties and Taxes

Specsandlens.com is not responsible for any Customs Duties, Tariffs, VAT's and any other fee's or taxes your country charges on international orders.

International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to order us.

Refusing Delivery

If you refuse to pay Customs Duties, Tariffs, VAT's or any other fee's or taxes levied by the country to which your order was shipped, your order may be destroyed or otherwise disposed of by said authorities. If this occurs you will not be entitled to any refund from the specsandlens.com.

Q:Thanx for the fast answer. I want this item with an international shipping to the Ukraine. How much it will be cost?

A:For Ukraine shipping is flat $45.00 (USPS Priority International) You might have to pay more costs like custom taxes or you may not. If you paid us at site for the item then it automatically calculate with shipping. (That is all you have to pay at specsandlens.com). However, you may have to pay custom duty for your country.

Q:I'm interested in one specific product in your onlinestore. But I'm not in the States at the moment. Do you provide international shipments to Switzerland or Germany?

A:We provide international shipping to any country .We ship our products through DHL (or USPS Priority International) which takes 2~6 days to reach the destinated country outside of U.S. However, depending on the customs of that country, it might take 1~15 days for the customs clearance processing complete depending on the country.

Q:I am looking for this shipment which apparently was shipped on June 8, 2011.

A:Sorry for the incovenience, we just track the package and Jun/11 arrived canada and released from customs Jun/12 but there is labour dispute at the Canadian Postal Office. Unfortunately for this incident, specsandlens.com, can not help you with your problem. If you are curious, I would recommend you asking your postal office what you should do instead of us. The Postal office will be more accurate and correct compared to what we can tell you. We hope you receive your package quickly.

Q:Hi i am enquiring about the persol 2931S do you have these glasses available ?? if so how much will the freight be to get it to perth australia and if so how will you send it ??

A:We do have this item.Our Australia shipping charge is flat $31.00. We usually shipping using DHL express except remote area, which only takes 4 to 7 days.